Support the needs of your dynamic business with the robust IT Service Management capabilities available in Remedyforce.Watch the overview video (1:30) › Start a free trial ›
Tracks, controls, and reports on the process of IT change management, with workflow based on your business requirements. Minimizes risk through effective process enforcement and approval automation.
Integrated inventory maintains accurate information in the Remedyforce Configuration Management Database (CMDB), providing visibility into root cause and impact analysis. See configuration data, including relationships between configuration items, in a topographical view. Includes the ability to detect collisions and analyze impact.
Proactive management of assets throughout their lifecycle including innovative capabilities to drive simplification and automation while optimizing investments and mitigating risks.
Discover, configure, manage, and secure IT endpoints. Remedyforce Client Management Premium offers endpoint discovery (agent and agentless), remote control, and configuration compliance management. Get premium capabilities plus patch management and software delivery.
Supports the needs of IT and business users on the go. Leveraging the Salesforce1 platform, IT agents can use a mobile device to perform virtually any task they would perform at their computers. Self-service business users can submit incidents, view knowledge articles, and use common ticket templates from a mobile device.
The native Remedyforce mobile app for the business provides full self-service functionality including the ability to check status, submit incidents, browse and submit service requests, check knowledge articles, manage approvals and follow Chatter conversations from a mobile device.
Helps customers and agents search and resolve common help desk issues with ITIL Knowledge Management processes and best practices. Reduces training requirements for new IT staff and saves time troubleshooting known issues. Includes the publishing, review, approval, and retirement process for knowledgebase articles available to constituents.
Smart practice modules include:
Business Services and Offerings
Service Request Definitions
Service Level Agreements
Smart Practices are proven best practices that you can quickly implement without having to reinvent the wheel. Currently we offer three packages: Smart Practices (IT-focused requests such as requests for VPN or desktop software); HR Smart Practices (HR-focused requests such as benefits questions or on-boarding employees); and Facilities Smart Practices (Facilities-focused requests such as setting up a new office or requests for audio visual setup).
Agentless discovery is included in the BMC Remedyforce license at no additional cost. With the agentless discovery, you install agents (or scanners) on at least one device in your network. These devices (based on the configurations that you set) scan your network for devices and send the scanned devices information to the Remedyforce CMDB.
Support the unique needs of your modern business by integrating with other functional areas of your IT organization to increase visibility, coordinate communication and accelerate service delivery.